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Frequently?Asked?Questions

How to contact the customer service?

The team of JITROIS is at your disposal to respond to all questions relating to online sales service:

By sending us an email at the electronic address [email protected]

By phoning us on +33 (0)1 58 18 38 76 from Monday to Friday (excluding holidays in France) from 11 am to 7 pm (metropolitan France time)

- By writing to us at :

- En écrivant à?:?

JITROIS

Service Clients

191 rue saint honoré

75001 Paris

France

Confidentiality

What is the confidentiality policy of the site?

The use of JITROIS website does not require the submitting of personal information. Nevertheless, the purchase in the online boutique implies that you would open an account from where we would collect the information required for the invoicing and delivery of your order. JITROIS undertakes to disclose your contact details only to service providers involved in the processing of the order: banking establishment, delivery service.

Am I free to subscribe and unsubscribe myself from the newsletter?

It is possible to receive information from JITROIS on your email address (new products and collections, sales promotions, events…) by subscribing to the newsletter from your email. You can also unsubscribe yourself at any point in time, either from the link on a newsletter received, or on the Internet site under the heading “Newsletter”.

Login and password

How to create or modify my account, my contact details or my password?

It is possible to create or modify your account at any time by clicking on ?LOGIN? on the top right of the screen. The creation of the account is very quick, you only need to fill up the questionnaire provided for this purpose. Once identified, click on ?personal Information? under the heading ?LOGIN? if you wish to carry out any modifications.

How do I connect to my account if I have lost my password?

Under ?LOGIN? you have to click on ?forgot password?, we will send you an email that will enable you to create a new password on the site.

Order and packaging

How do I execute an order on JITROIS website?

Under the headings of the online boutique select the desired product by choosing the size and the color and then ?add to the cart?. It is possible to continue with your purchases or to complete your order. In order to complete and validate the order, click on ?check out? in the SHOPPING BAG and let yourself be guided by the system.

How will my order be packaged?

The JITROIS team takes the utmost care in the preparation of the orders from the online boutique. The products are packed with the JITROIS touch.

Delivery

What is the delivery area of JITROIS website?

The online sale of the articles presented on Jitrois.com is open to buyers of several countries in the drop-down menu of the homepage. Since delivery outside of the European Union is done on the basis of DDP (Delivered Duty Paid), Jitrois will take care of the export formalities.

What are the conditions, tarifs and time frames for delivery?

The service provider for delivery of JITROIS website is Chronopost for France and DHHL EXPRESS for international deliveries. Jitrois offers the delivery costs for each one of the purchases made through the website

?Do not hesitate to contact our team for more information by email at [email protected]? or by telephone on +33 (0)1 58 18 38 76 from Monday to Friday (excluding holidays in France) from 11 am to 7 pm (metropolitan France time).

How can I monitor the routing delivery?

From the time of the validation of your order and packaging of the parcel by JITROIS team, you will receive by email the transport tracking number code that will enable you to monitor the routing of your delivery.

Methods of payment

What are methods of payment available on JITROIS website?

JITROIS website offers the following methods of payment: VISA, MASTERCARD, AMERICAN EXPRESS, BANK TRANSFER ? ?

For the payment by bank card, you must indicate the number of your card as well as its expiration date, and its pictogram on the secured payment page of JITROIS website via the secured platform OGONE / INGENICO.

For the payment by BANK TRANSFER, you must enter the information linked to your bank details

Is the payment on JITROIS website secured?

We have put in place all the means of guaranteeing the security of your purchases and your contact details on JITROIS website. We use the payment solution OGONE / INGENICO, a reliable and highly secured payment platform. The card numbers used for the payment are not retained on our site but on the secured site of our banking establishment, CREDIT AGRICOLE IDF.

Exchange and return

How to exchange or return a product bought on the JITROIS website?

It is possible to return or to exchange any product ordered on JITROIS website within fourteen (14) calendar days from the date of receipt, in its original state and packaging, with its invoice enclosed.

The buyer can contact the customer service at [email protected] , which will tell him how to make the return. Please do not hesitate to read our General Terms and Conditions of Sale or to get in touch with our team for further information by email at [email protected] ?or by telephone on +33 (0)1 58 18 38 76 from Monday to Friday (excluding holidays in France) from 11 am to 7 pm (metropolitan France time).



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